Frequently Asked Questions

Available shipping destinations and delivery options will appear at checkout after you enter your address.

Orders are prepared as quickly as possible. Processing time is separate from the shipping time shown at checkout. During holidays, promotions, or other high-volume periods, processing may take a little longer.

Once your order ships, you will receive a shipping confirmation email with tracking information. You can also visit our Track Your Order page for the latest delivery updates.

Tracking may take time to update after a shipping label is created. Please allow the carrier time to scan and process the package. If your tracking has not changed for several business days, contact us with your order number.

Contact us as soon as possible at info@dirtybeeshop.com. We will do our best to help, but changes and cancellations cannot be guaranteed once an order has entered processing or shipped.

Email us immediately with your order number and the correct address. We cannot guarantee that an address can be changed after an order has been processed. Customers are responsible for providing complete and accurate shipping information.

Return requests must be reviewed and approved before any item is sent back. Email info@dirtybeeshop.com with your order number, the item you would like to return, and the reason for the request.

Please do not mail a return without receiving approval and return instructions first.

For health, hygiene, and safety reasons, opened, used, or damaged bath, body, and hair care products may not be eligible for return. Final sale items and certain promotional purchases may also be excluded.

Please review our Refund Policy and Shipping & Returns page for complete details.

Email info@dirtybeeshop.com as soon as possible with:

• Your order number
  
• A description of the problem
  
• Clear photos of the product and packaging
  

Our team will review the information and help determine the best next step.

Contact us with your order number and a photo of everything received. We will review your order and work with you to resolve the issue.

Check around the delivery area, ask other members of your household, and contact the shipping carrier for additional delivery details. Packages are sometimes marked delivered shortly before they arrive.

If the package still cannot be located, email us with your order number and tracking information.

Dirty Bee offers bath, body, and hair care products, including bath bombs, bath salts, shower steamers, body care, shampoo bars, conditioner bars, hair masks, hair oils, and more.

Yes. Dirty Bee products are cruelty-free.

Dirty Bee products are made with natural ingredients. Ingredient information may vary by product, so please review the individual product page and packaging before use.

Dirty Bee products are made in the USA.

Ingredients are listed on the product page or product packaging. Because formulas differ, always review the ingredients for the specific product you plan to use.

Review the complete ingredient list before using any product. We recommend performing a small patch test before full use, especially if you have sensitive skin or known allergies.

Discontinue use if irritation occurs. Contact a qualified healthcare professional if you have questions about whether a product is appropriate for you.

Yes. Slight differences in color, texture, shape, or appearance may occur between batches. These variations are normal and do not necessarily affect product quality or performance.

Store products in a cool, dry place away from direct sunlight, excess heat, and moisture. Allow shampoo and conditioner bars to dry fully between uses to help them last longer.

Product life depends on the product type, frequency of use, storage, and the amount used each time. Following the product directions and keeping items dry and properly stored will help extend their use.

Each formula may be designed for different hair needs. Review the individual product description to find the best option for your hair type, texture, and goals.

Each formula may be designed for different hair needs. Review the individual product description to find the best option for your hair type, texture, and goals.

Yes. You can ship an order directly to the recipient by entering their address during checkout. Pricing information is generally included in the order confirmation rather than displayed on the product packaging.

Yes. Dirty Bee offers corporate gifting options for employee gifts, client appreciation, events, holidays, and other special occasions. Visit our Corporate Gifting page to submit an inquiry.

Yes. Qualified retailers can visit our Wholesale page to learn more and submit a wholesale inquiry.

Available payment methods are displayed securely during checkout and may vary depending on your device and location.

Unless otherwise stated, only one discount code may be used per order. Some products, collections, or promotions may be excluded from discounts.

Discount codes must be entered before checkout is completed. We cannot guarantee that a promotion or discount can be applied retroactively.

Email info@dirtybeeshop.com with your name, order number if applicable, and a clear description of your question or fill out the form on our contact page.

Our team will review your message and get back to you as soon as possible. Please avoid sending multiple messages about the same request, as this may delay the response.