Return Policy

To qualify for a return, the item must be:

• Unopened and unused
  
• In its original packaging
  
• In the same condition in which it was received
  
• Accompanied by the original order number or proof of purchase
  

Because Dirty Bee sells bath, body, and hair care products, opened or used products cannot be returned for health and hygiene reasons.

The following items are not eligible for return or refund:

• Opened or used bath, body, or hair care products
  
• Gift cards
  
• Clearance or final-sale items
  
• Items returned without prior approval
  
• Items damaged after delivery through misuse, improper storage, or normal wear
  

If you are unsure whether your item qualifies, please contact us before mailing it back.

Before returning an item, email info@dirtybeeshop.com with:

Your name
Your order number
The item you would like to return
The reason for the return
Photos, when applicable

Our team will review your request and provide return instructions if it is approved.

Please do not mail products back without authorization. Returns sent without prior approval may not be accepted or refunded.

Once your return has been approved, it may be mailed to:

Dirty Bee
30039 Willow Cove Ln
Pattison, TX 77423

Please wait for return instructions before sending your package.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Original shipping charges are nonrefundable. If a refund is approved, any applicable return shipping costs may be deducted from the refunded amount.

We recommend using a trackable shipping method. Dirty Bee is not responsible for return packages that are lost or damaged while being shipped back to us.

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Email info@dirtybeeshop.com and include:

• Your order number
  
• Photos of the shipping box
  
• Photos of the damaged, defective, or incorrect items
  
• A brief description of the issue
  

Please keep the products and all original packaging until our team has reviewed your request. We will work with you to provide an appropriate replacement, refund, or other resolution.

Once your approved return is received, our team will inspect the item and notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Original shipping charges are not refundable unless the return resulted from an error by Dirty Bee.

After a refund is issued, it may take up to 10 business days to appear in your account, depending on your bank or payment provider.

If more than 10 business days have passed since your refund was approved, please contact your bank or payment provider first. You may also reach us at info@dirtybeeshop.com for assistance.

We do not currently offer direct exchanges.

To replace an eligible item, please contact us. Depending on the situation, we may ask you to return the original item and place a new order.

Damaged, defective, and incorrect products will be handled individually by our team.

Once an order has been processed, it cannot be changed or canceled.

Please double-check your products, quantities, payment information, and shipping address before submitting your order.

Customers are responsible for providing a complete and accurate shipping address.

If an order is returned to Dirty Bee because an incorrect or incomplete address was provided, we will be happy to correct the shipping address before items are shipped. If shipment has already been processed any additional shipping charges will be the customer's responsibility.

Questions about returns or refunds can be sent to: info@dirtybeeshop.com

Please include your order number so our team can assist you as quickly as possible.